Shipping policy

Shipping & Delivery Policy

Last Updated: August 2026

At Gavrivo, we aim to make your shopping experience simple and reliable. This Shipping & Delivery Policy explains how we process and deliver orders within Pakistan.

1. Delivery Locations

Gavrivo delivers across Pakistan through third-party courier and logistics partners, subject to courier availability.

We deliver to major cities as well as many other areas across Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Islamabad Capital Territory, AJK, and Gilgit-Baltistan.

Remote areas may require additional delivery time.

2. Order Processing

Orders are normally processed within 1–2 working days after successful order placement and, where applicable, confirmation.

For Cash on Delivery orders, we may contact you by phone or WhatsApp before dispatch to verify your order.

Orders that cannot be confirmed may be delayed or cancelled.

3. Delivery Time

Estimated delivery time within Pakistan is generally:

  • Major cities: 2–5 working days

  • Other cities: 3–7 working days

  • Remote areas: 5–10 working days

These are estimated delivery times and are not guaranteed.

Delivery may take longer during sales, public holidays, weather disruptions, courier delays, or other unforeseen circumstances.

Local Pakistani stores commonly publish similar working-day delivery ranges and make additional allowances for remote locations.

4. Shipping Charges

Shipping charges, if applicable, will be displayed or communicated before your order is finalized.

Shipping charges may vary depending on:

  • Delivery location

  • Order size

  • Product weight

  • Number of items

  • Promotional offers

Gavrivo may offer Free Shipping on selected products, campaigns, or qualifying orders.

5. Cash on Delivery

Cash on Delivery is available for eligible orders and locations.

The customer must pay the confirmed order amount to the courier upon delivery.

Please keep the required amount available when the courier arrives.

6. Order Tracking

Once your order has been dispatched, Gavrivo or its courier partner may provide a tracking number or tracking information.

Tracking updates may take some time to appear after the parcel has been booked with the courier.

7. Delivery Attempts

The courier may make one or more delivery attempts depending on its operational procedures.

Please ensure that:

  • Your phone number is active

  • Your delivery address is complete

  • Someone is available to receive the parcel

  • You respond to courier calls when necessary

If the customer cannot be reached or repeatedly refuses delivery, the parcel may be returned to Gavrivo.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Name

  • Phone number

  • House/shop number

  • Street/area

  • City

  • Other relevant delivery details

Gavrivo is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

9. Damaged or Tampered Parcels

If the parcel appears visibly damaged, opened, or tampered with before delivery, please contact Gavrivo as soon as possible.

For product damage or incorrect-product claims, customers may be asked to provide photographs and/or an unboxing video.

10. Parcel Inspection

For Cash on Delivery shipments, courier companies may require payment before allowing the customer to open the parcel.

Customers should not force a courier rider to open a COD parcel before payment.

After receiving the parcel, please follow Gavrivo's Return & Refund Policy if there is a valid issue with the product.

11. Delayed Deliveries

Although we aim to meet the estimated delivery times, Gavrivo cannot guarantee a specific delivery date.

Delays may occur because of:

  • Courier network issues

  • Weather conditions

  • Public holidays

  • High order volumes

  • Incorrect addresses

  • Customer unavailability

  • Security or access restrictions

  • Strikes or other disruptions

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist you with delayed shipments.

12. Failed or Refused COD Orders

If a customer refuses a confirmed COD order without a valid reason, the parcel may be returned to Gavrivo.

Repeated refused or fake COD orders may result in restrictions on future COD purchases.

Order verification before dispatch is used to help reduce unsuccessful COD deliveries.

13. Contact Us

For questions regarding shipping, tracking, or delivery, please contact Gavrivo through the customer support information provided on our website.

Gavrivo — Smart Solutions for Everyday Living.