Return & Refund Policy

At Gavrivo, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, we are here to help.

Eligibility for Returns

You may request a return or replacement if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is missing essential parts or accessories.

• The product is significantly different from the description or images shown on our website.

Return requests should be submitted within 7 days of receiving your order.

Products That Cannot Be Returned

For hygiene, safety, or product-condition reasons, certain products may not be eligible for return once opened or used.

Products that have been damaged due to misuse, improper handling, accidents, or normal wear and tear may also be excluded from our return policy.

Unboxing Evidence

For damaged, defective, or incorrect products, we strongly recommend recording a clear unboxing video from the moment the package is opened.

Photos and/or videos may be required to verify your claim.

How to Request a Return

To request a return, contact our customer support within 7 days of delivery and provide:

• Order number

• Customer name and phone number

• Reason for the return

• Clear photos or video showing the issue

• Unboxing video, where applicable

Our team will review your request and provide further instructions if the return is approved.

Return Shipping

If the product was damaged, defective, incorrect, or significantly different from what was ordered, Gavrivo may cover the applicable return shipping cost.

For returns caused by a change of mind, incorrect product selection, or other reasons not related to a product defect, return shipping may be the customer's responsibility, where applicable.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

For Cash on Delivery orders, refund arrangements may require additional information from the customer.

Please allow reasonable processing time for refunds after approval.

Exchanges & Replacements

Where appropriate and subject to stock availability, we may offer a replacement instead of a refund for defective, damaged, or incorrect products.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For return, replacement, or refund assistance, please contact Gavrivo through the contact information provided on our website.

Gavrivo reserves the right to review each return request individually to prevent misuse of this policy.